Courtesy of Tim Dickinson
So we recently lost our local bookstore. MoJo really tried to support Stacey's on Market St,* our research team went there before Amazon, we bought lots of gift certificates, we are sad to see them go. Well, mostly. I know this is sacrilege, but I actually thought the store was frustrating and found it a struggle to shop there. And Stacey's isn't the only guilty party. I have seen other indy bookstores follow these troubling trends that lead customers to, gasp, Amazon. I'm not under any illusions that my piddly gripes are why Stacey's closed, or why Cody's did before them (and the list in each city goes on), but they sure didn't help matters.
Lots of floors/sections, not lots of signs
The trend in most independent bookstores seems to be to steer the reader to the customer service kiosk. Which is great, to talk to a live human with knowledge, but not great if they are on the phone, or nowhere to be found, or just plain huffy that they need to tell the hundreth person where to find Atlas Shrugged. People need to be instantly gratified and they don't like to get lost, so make it easy, or at least easier.
I know you know more than I do
So it's shocking and all kinds of wrong that the guy behind the counter at Barnes & Noble has to look up who Toni Morrison is (?!) but lots of bookish folks go the other way at mom-and-pop shops. How can I not know the complete works of Dostoyevsky? Sorry, I am not as smart as you, and sometimes I don't even know the title or the author of the book I am looking for, and certainly not how to find it according to your store's Dewey Decimal code. Cut me some slack, or I might go back to Barnes & Noble where I feel smart.