Home Depot Chris Mueller/Redux"Hurry up," a trainer encourages me when he sees me pulling ahead of the others, "and you can put the other items back!" I roll my eyes that my reward for doing a good job is that I get to do more work, but he's got my number: I am exactly the kind of freak this sort of motivation appeals to. I win, and set myself on my prize of the bonus errand.
That afternoon, we are turned loose in the warehouse, scanners in hand. And that's when I realize that for whatever relative youth and regular exercise and overachievement complexes I have brought to this job, I will never be able to keep up with the goals I've been given.
The place is immense. Cold, cavernous. Silent, despite thousands of people quietly doing their picking, or standing along the conveyors quietly packing or box-taping, nothing noisy but the occasional whir of a passing forklift. My scanner tells me in what exact section—there are nine merchandise sections, so sprawling that there's a map attached to my ID badge—of vast shelving systems the item I'm supposed to find resides. It also tells me how many seconds it thinks I should take to get there. Dallas sector, section yellow, row H34, bin 22, level D: wearable blanket. Battery-operated flour sifter. Twenty seconds. I count how many steps it takes me to speed-walk to my destination: 20. At 5-foot-9, I've got a decently long stride, and I only cover the 20 steps and locate the exact shelving unit in the allotted time if I don't hesitate for one second or get lost or take a drink of water before heading in the right direction as fast as I can walk or even occasionally jog. Olive-oil mister. Male libido enhancement pills. Rifle strap. Who the fuck buys their paper towels off the internet? Fairy calendar. Neoprene lunch bag. Often as not, I miss my time target.
Plenty of things can hurt my goals. The programs for our scanners are designed with the assumption that we disposable employees don't know what we're doing. Find a Rob Zombie Voodoo Doll in the blue section of the Rockies sector in the third bin of the A-level in row Z42, my scanner tells me. But if I punch into my scanner that it's not there, I have to prove it by scanning every single other item in the bin, though I swear on my life there's no Rob Zombie Voodoo Doll in this pile of 30 individually wrapped and bar-coded batteries that take me quite a while to beep one by one. It could be five minutes before I can move on to, and make it to, and find, my next item. That lapse is supposed to be mere seconds.
This week, we newbies need to make 75 percent of our total picking-volume targets. If we don't, we get "counseled." If the people in here who've been around longer than a few weeks don't make their 100 percent, they get counseled. Why aren't you making your targets? the supervisors will ask. You really need to make your targets.
More than 15 percent of pickers, packers, movers, and unloaders are temps. They make $3 less an hour on average than permanent workers. And they can be "temporary" for years.
From the temp agency, Amalgamated has ordered the exact number of humans it should take to fill this week's orders if we work at top capacity. Lots of retailers use temporary help in peak season, and online ones are no exception. But lots of warehousing and distribution centers like this also use temps year-round. The Bureau of Labor Statistics found that more than 15 percent of pickers, packers, movers, and unloaders are temps. They make $3 less an hour on average than permanent workers. And they can be "temporary" for years. There are so many temps in this warehouse that the staffing agency has its own office here. Industry consultants describe the temp-staffing business as "very, very busy." "On fire." Maximizing profits means making sure no employee has a slow day, means having only as many employees as are necessary to get the job done, the number of which can be determined and ordered from a huge pool of on-demand labor literally by the day. Often, temp workers have to call in before shifts to see if they'll get work. Sometimes, they're paid piece rate, according to the number of units they fill or unload or move. Always, they can be let go in an instant, and replaced just as quickly.
Everyone in here is hustling. At the announcement to take one of our two 15-minute breaks, we hustle even harder. We pickers close out the totes we're currently filling and send them away on the conveyor belt, then make our way as fast as we can with the rest of the masses across the long haul of concrete between wherever we are and the break room, but not before passing through metal detectors, for which there is a line—we're required to be screened on our way out, though not on our way in; apparently the concern is that we're sneaking Xbox 360s up under our shirts, not bringing in weapons. If we don't set off the metal detector and have to be taken aside and searched, we can run into the break room and try to find a seat among the rows and rows and long-ass rows of tables. We lose more time if we want to pee—and I do want to pee, and when amid the panic about the time constraints it occurs to me that I don't have my period I toss a fist victoriously into the air—between the actual peeing and the waiting in line to pee in the nearest one of the two bathrooms, which has eight stalls in the ladies' and I'm not sure how many in the men's and serves thousands of people a day. Once I pare this process down as much as possible, by stringing a necktie through my belt loops because I can't find a metal-less replacement for my belt at the local Walmart—and if my underwear or butt-crack slips out, I've been warned, I can get penalized—and by leaving my car keys in the break room after a manager helps me find an admittedly "still risky" hiding place for them because we have no lockers and "things get stolen out of here all the time," I get myself up to seven minutes' worth of break time to inhale as many high-fat and -protein snacks as I can. People who work at Amalgamated are always working this fast. Right now, because it's almost Black Friday, there are just more of us doing it.
Then as quickly as we've come, we all run back. At the end of the 15 minutes, we're supposed to be back at whichever far-flung corner of the warehouse we came from, scanners in hand, working. We run to grab the wheeled carts we put the totes on. We run past each other and if we do say something, we say it as we keep moving. "How's the job market?" a supervisor says, laughing, as several of us newbies run by. "Just kidding!" Ha ha! "I know why you guys are here. That's why I'm here, too!" At another near collision between employees, one wants to know how complaining about not being able to get time off went and the other spits that he was told he was lucky to have a job. This is no way to have a conversation, but at least conversations are not forbidden, as they were in the Ohio warehouse I reported on—where I saw a guy get fired for talking, specifically for asking another employee, "Where are you from?" So I'm allowed the extravagance of smiling at a guy who is always so unhappy and saying, "How's it goin'?" And he can respond, "Terrible," as I'm running to the big industrial cage-lift that takes our carts up to the second or third floors, which involves walking under a big metal bar gating the front of it, and which I should really take my time around. Within the last month, three different people have needed stitches in the head after being clocked by these big metal bars, so it's dangerous. Especially the lift in the Dallas sector, whose bar has been installed wrong, so it is extra prone to falling, they tell us. Be careful. Seriously, though. We really need to meet our goals here.
It's a welcome distraction from the pain to imagine all these sex toys being taken out from under a tree and unwrapped. Merry Christmas. I got you this giant black cock you wanted.
Amalgamated has estimated that we pickers speed-walk an average of 12 miles a day on cold concrete, and the twinge in my legs blurs into the heavy soreness in my feet that complements the pinch in my hips when I crouch to the floor—the pickers' shelving runs from the floor to seven feet high or so—to retrieve an iPad protective case. iPad anti-glare protector. iPad one-hand grip-holder device. Thing that looks like a landline phone handset that plugs into your iPad so you can pretend that rather than talking via iPad you are talking on a phone. And dildos. Really, a staggering number of dildos. At breaks, some of my coworkers complain that they have to handle so many dildos. But it's one of the few joys of my day. I've started cringing every time my scanner shows a code that means the item I need to pick is on the ground, which, in the course of a 10.5-hour shift—much less the mandatory 12-hour shifts everyone is slated to start working next week—is literally hundreds of times a day. "How has OSHA signed off on this?" I've taken to muttering to myself. "Has OSHA signed off on this?" ("The thing about ergonomics," OSHA says when I call them later to ask, "is that OSHA doesn't have a standard. Best practices. But no laws.") So it's a welcome distraction, really, to imagine all these sex toys being taken out from under a tree and unwrapped. Merry Christmas. I got you this giant black cock you wanted.
At lunch, the most common question, aside from "Which offensive dick-shaped product did you handle the most of today?" is "Why are you here?" like in prison. A guy in his mid-20s says he's from Chicago, came to this state for a full-time job in the city an hour away from here because "Chicago's going down." His other job doesn't pay especially well, so he's here—pulling 10.5-hour shifts and commuting two hours a day—anytime he's not there. One guy says he's a writer; he applies for grants in his time off from the warehouse. A middle-aged lady near me used to be a bookkeeper. She's a peak-season hire, worked here last year during Christmas, too. "What do you do the rest of the year?" I ask. "Collect unemployment!" she says, and laughs the sad laugh you laugh when you're saying something really unfunny. All around us in the break room, mothers frantically call home. "Hi, baby!" you can hear them say; coos to children echo around the walls the moment lunch begins. It's brave of these women to keep their phones in the break room, where theft is so high—they can't keep them in their cars if they want to use them during the day, because we aren't supposed to leave the premises without permission, and they can't take them onto the warehouse floor, because "nothing but the clothes on your backs" is allowed on the warehouse floor (anything on your person that Amalgamated sells can be confiscated—"And what does Amalgamated sell?" they asked us in training. "Everything!"). I suppose that if I were responsible for a child, I would have no choice but to risk leaving my phone in here, too. But the mothers make it quick. "How are you doing?" "Is everything okay?" "Did you eat something?" "I love you!" and then they're off the phone and eating as fast as the rest of us. Lunch is 29 minutes and 59 seconds—we've been reminded of this: "Lunch is not 30 minutes and 1 second"—that's a penalty-point-earning offense—and that includes the time to get through the metal detectors and use the disgustingly overcrowded bathroom—the suggestion board hosts several pleas that someone do something about that smell—and time to stand in line to clock out and back in. So we chew quickly, and are often still chewing as we run back to our stations.