Secrets of the Tax Prep Business

Fight disinformation: Sign up for the free Mother Jones Daily newsletter and follow the news that matters.

It’s tax day, so you should go read Gary Rivlin’s great piece in our current issue about the tax prep business and its laser-like focus on the desperate and the easily scammed:

“We recommend that you locate your office where the household income is $30,000 or less,” the Instant Tax manual counsels. Each franchisee attends a week of training sessions where “unbelievable emphasis was put on poor minorities,” according to former franchisee Habtom Ghebremichael, who recalls a trainer telling his group, “We cater to the ‘hood.” His archetypal customer, Ogbazion says, is an assistant manager at a fast-food restaurant earning $19,000 a year. “They’ve burned the banks,” he says. “They’ve bounced too many checks. They’ve mismanaged their finances.” Experience has taught him that a few amenities (a ficus tree, free coffee, TV in the reception area) go a long way in making customers feel welcome. “At the check-cashing place, they’re talking to someone behind bulletproof glass,” Ogbazion continues. “The welfare building—you can imagine what that’s like. Here, we treat them well, and they want to come back.”

The emphasis of the piece is on Refund Anticipation Loans, the high-cost loans that these places will give you as soon as they’ve finished your tax return and figured out how big your refund will be. To my surprise, though, that’s not really where the money is. RALs are indeed lucrative, usually generating fees of over $100 on a risk-free loan of a couple thousand dollars. But this is just what gets the marks in the door. The real key to the inner city tax prep business is that they charge several hundred dollars to prepare a simple tax return that a legitimate accountant would likely do for no more than a hundred bucks — and that the IRS would do for free. All together, your average working poor schmoe probably pays upwards of $400 or more to get that instant refund.

Lately the low-end tax prep business has gotten a little tougher, as big banks have stopped providing credit lines and the IRS has stopped telling preparers which of their customers are likely to have their refunds garnished — something that actually makes RALs legitimately risky. Click here for the whole story.

WHO DOESN’T LOVE A POSITIVE STORY—OR TWO?

“Great journalism really does make a difference in this world: it can even save kids.”

That’s what a civil rights lawyer wrote to Julia Lurie, the day after her major investigation into a psychiatric hospital chain that uses foster children as “cash cows” published, letting her know he was using her findings that same day in a hearing to keep a child out of one of the facilities we investigated.

That’s awesome. As is the fact that Julia, who spent a full year reporting this challenging story, promptly heard from a Senate committee that will use her work in their own investigation of Universal Health Services. There’s no doubt her revelations will continue to have a big impact in the months and years to come.

Like another story about Mother Jones’ real-world impact.

This one, a multiyear investigation, published in 2021, exposed conditions in sugar work camps in the Dominican Republic owned by Central Romana—the conglomerate behind brands like C&H and Domino, whose product ends up in our Hershey bars and other sweets. A year ago, the Biden administration banned sugar imports from Central Romana. And just recently, we learned of a previously undisclosed investigation from the Department of Homeland Security, looking into working conditions at Central Romana. How big of a deal is this?

“This could be the first time a corporation would be held criminally liable for forced labor in their own supply chains,” according to a retired special agent we talked to.

Wow.

And it is only because Mother Jones is funded primarily by donations from readers that we can mount ambitious, yearlong—or more—investigations like these two stories that are making waves.

About that: It’s unfathomably hard in the news business right now, and we came up about $28,000 short during our recent fall fundraising campaign. We simply have to make that up soon to avoid falling further behind than can be made up for, or needing to somehow trim $1 million from our budget, like happened last year.

If you can, please support the reporting you get from Mother Jones—that exists to make a difference, not a profit—with a donation of any amount today. We need more donations than normal to come in from this specific blurb to help close our funding gap before it gets any bigger.

payment methods

WHO DOESN’T LOVE A POSITIVE STORY—OR TWO?

“Great journalism really does make a difference in this world: it can even save kids.”

That’s what a civil rights lawyer wrote to Julia Lurie, the day after her major investigation into a psychiatric hospital chain that uses foster children as “cash cows” published, letting her know he was using her findings that same day in a hearing to keep a child out of one of the facilities we investigated.

That’s awesome. As is the fact that Julia, who spent a full year reporting this challenging story, promptly heard from a Senate committee that will use her work in their own investigation of Universal Health Services. There’s no doubt her revelations will continue to have a big impact in the months and years to come.

Like another story about Mother Jones’ real-world impact.

This one, a multiyear investigation, published in 2021, exposed conditions in sugar work camps in the Dominican Republic owned by Central Romana—the conglomerate behind brands like C&H and Domino, whose product ends up in our Hershey bars and other sweets. A year ago, the Biden administration banned sugar imports from Central Romana. And just recently, we learned of a previously undisclosed investigation from the Department of Homeland Security, looking into working conditions at Central Romana. How big of a deal is this?

“This could be the first time a corporation would be held criminally liable for forced labor in their own supply chains,” according to a retired special agent we talked to.

Wow.

And it is only because Mother Jones is funded primarily by donations from readers that we can mount ambitious, yearlong—or more—investigations like these two stories that are making waves.

About that: It’s unfathomably hard in the news business right now, and we came up about $28,000 short during our recent fall fundraising campaign. We simply have to make that up soon to avoid falling further behind than can be made up for, or needing to somehow trim $1 million from our budget, like happened last year.

If you can, please support the reporting you get from Mother Jones—that exists to make a difference, not a profit—with a donation of any amount today. We need more donations than normal to come in from this specific blurb to help close our funding gap before it gets any bigger.

payment methods

We Recommend

Latest

Sign up for our free newsletter

Subscribe to the Mother Jones Daily to have our top stories delivered directly to your inbox.

Get our award-winning magazine

Save big on a full year of investigations, ideas, and insights.

Subscribe

Support our journalism

Help Mother Jones' reporters dig deep with a tax-deductible donation.

Donate