Obamacare: It’s in Trouble, But the Fat Lady Hasn’t Sung Yet

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I’ve been reading a lot about the problems with the Obamacare website over the past week, but I haven’t commented much about it lately. That’s largely because there’s a huge fire hose of reports coming in, some of them contradictory, and it’s really hard to make any concrete sense out of them. But here’s where I am right now. No links to specific reports, just my sort of holistic feel for what’s going on:

  • Take everything you hear with a grain of salt. Most of it—both good and bad—is coming from people who don’t have direct, first-hand experience with the code.
  • That said, the problems are obviously pretty severe. Don’t let wishful thinking persuade you otherwise.
  • Throwing programmers at the problem isn’t likely to help. It takes months to get up to speed on a big piece of software, and you can’t contribute fixes until you’ve done that. Like it or not, the website is going to get fixed by roughly the same team that wrote it in the first place.
  • Things do seem to be improving a bit. This is a hopeful sign because it suggests that the problems aren’t entirely intractable. It’s possible that fixes to half a dozen key pieces of code could get the system hobbling along.
  • Phones and paper forms aren’t a panacea, but we should all keep in mind that, in a pinch, they’ll do the job. As recently as a decade ago, that’s all we would have had, and it would have worked OK.
  • This isn’t the first time something like this has happened, so don’t panic. Not yet, anyway.

I hate to say this because I know it’s so typically Drummish, but the evidence so far suggests to me that we saw an underreaction during the first couple of weeks of October (probably shutdown related) followed by an overreaction now. Everybody is piling on based on news reports that offer up a steady stream of worrying tidbits. But that’s no better than pretending everything is OK. Right now, most of us are still in the dark about what’s truly wrong with the system. None of us should pretend to know more than we do.

That said, the reaction to Obamacare’s problems really doesn’t matter much. Within a few weeks, either the website will work or it won’t. If it works, everyone will forget about the late-October panic fest. If it doesn’t, Obamacare is screwed. The reality on the ground, not the spin, is all that matters now.

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WE CAME UP SHORT.

We just wrapped up a shorter-than-normal, urgent-as-ever fundraising drive and we came up about $45,000 short of our $300,000 goal.

That means we're going to have upwards of $350,000, maybe more, to raise in online donations between now and June 30, when our fiscal year ends and we have to get to break-even. And even though there's zero cushion to miss the mark, we won't be all that in your face about our fundraising again until June.

So we urgently need this specific ask, what you're reading right now, to start bringing in more donations than it ever has. The reality, for these next few months and next few years, is that we have to start finding ways to grow our online supporter base in a big way—and we're optimistic we can keep making real headway by being real with you about this.

Because the bottom line: Corporations and powerful people with deep pockets will never sustain the type of journalism Mother Jones exists to do. The only investors who won’t let independent, investigative journalism down are the people who actually care about its future—you.

And we hope you might consider pitching in before moving on to whatever it is you're about to do next. We really need to see if we'll be able to raise more with this real estate on a daily basis than we have been, so we're hoping to see a promising start.

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