Chart of the Day: The Obamacare Website Has Been Working Pretty Well Since Early November


Yesterday the Obama administration released a report showing that the healthcare.gov website is now working pretty well. Not perfectly. Not flawlessly. But pretty well. This confirms anecdotal reports that the site is now quite useable, and it’s important because it’s a proof of concept: if the site can go from disaster to workable in a couple of months, it means that its problems aren’t so deeply structural that they’re never going to be fixed. They were just bugs. And bugs get corrected.

But here’s the thing that struck me when I looked at the HHS report last night: if their metrics are to be believed, they actually had the site working pretty well by early November. It’s just that they didn’t say much about it, instead waiting until their self-imposed December 1 deadline—due, I assume, to an abundance of caution after the horrible rollout. Still, take a look. The charts below are both big and barely legible (perhaps suggesting a whole different federal government IT problem) but what they consistently show is that the site was working tolerably well by November 9 and pretty acceptably well by November 16 (marked by the red bubbles). These metrics still don’t show great performance—especially the 95 percent uptime metric, which really needs to be 99+ percent—but if you need to buy health coverage via healthcare.gov, you can do it. And that means that Obamacare is working too.

HERE ARE THE FACTS:

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ONE MORE QUICK THING:

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As we wrote over the summer, traffic has been down at Mother Jones and a lot of sites with many people thinking news is less important now that Donald Trump is no longer president. But if you're reading this, you're not one of those people, and we're hoping we can rally support from folks like you who really get why our reporting matters right now. And that's how it's always worked: For 45 years now, a relatively small group of readers (compared to everyone we reach) who pitch in from time to time has allowed Mother Jones to do the type of journalism the moment demands and keep it free for everyone else.

Please pitch in with a donation during our fall fundraising drive if you can. We can't afford to come up short, and there's still a long way to go by November 5.

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