The Hotel Industry Is Apparently Hellbent on Screwing Its Guests


The sheer venality and barefaced contempt for its customers that’s so often displayed by corporate America never ceases to amaze me. I had no idea this was going on:

Microsoft and Google don’t agree on much, but they’ve presented a united front against the hotel industry, which is trying to convince government regulators to give them the option of blocking guests from using personal Wi-Fi hotspots….In October, Marriott settled an FCC complaint about the practice for $600,000 but argued that it hadn’t broken the law and was using technology to protect guests from “rogue wireless hotspots that can cause degraded service, insidious cyber attacks and identity theft.”

….Opponents of the proposal basically argued in filings late Monday that the hotel industry is just trying to keep guests and exhibitors dependent on pricy hotel wireless networks. They suggested hotels have other options for protecting Wi-Fi networks than jamming personal hotspots.

Years ago hotels lost the ability to charge outrageous prices for phone calls, so now they’re engaged in a desperate rear-guard attempt to keep charging outrageous prices for Wi-Fi. Here’s a suggestion instead: provide decent rooms at reasonable prices, and offer your guests additional services at reasonable prices too. Ho ho ho.

POSTSCRIPT: I wonder what the range of these jamming devices is? If Marriott or Hilton ends up jamming a Wi-Fi hotspot that someone is using on a public sidewalk outside one of their hotels, are they liable for damages?

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This is a big one for us. So, as we ask you to consider supporting our team's journalism, we thought we'd slow down and check in about where Mother Jones is and where we're going after the chaotic last several years. This comparatively slow moment is also an urgent one for Mother Jones: You can read more in "Slow News Is Good News," and if you're able to, please support our team's hard-hitting journalism and help us reach our big $350,000 goal with a donation today.

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