Which Airline Kicks Off the Most Passengers?

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With “involuntary deplanings” in the news, Nate Silver points us to some data that’s oddly intriguing. Here’s how often passengers are kicked off flights on the Big Four airlines in the United States. It comes via the Department of Transportation’s latest monthly report:

Delta overbooks at a higher rate than any other airline. However, it uses an innovative Coasian auction system during check-in to persuade passengers on overbooked flights to give up their seats for cash payouts. As a result, it has by far the lowest rate of forcing people off of flights even when they don’t want to go.

By contrast, Southwest—which has been taunting United over the Dr. Dao incident—has an average rate of overbooking, but apparently a pretty crappy system for handling overbooked flights. This gives them highest rate of forced deplanings.

United, ironically, isn’t bad on this score. Their overbooking rate is about average, and their “involuntary deplanings” rate is quite low. Depending on how you feel about things, Delta would probably be your first choice on the overbooking front, but United is a solid second.

Like it or not, about 40,000 people a year are kicked off planes against their will. Some of them were standby passengers who knew this might happen. Some weren’t. Given those numbers, the interesting thing isn’t that United had to remove one of these folks by force. The interesting thing is that apparently it’s never happened before.1

1It hasn’t happened while cell phones were recording the whole thing, anyway.

UPDATE: The original version of the chart in this post was an epic fail. I transcribed the numbers wrong, then corrected them, then had to recover from an Excel failure, and then didn’t notice that the recovery didn’t quite work. Then I used the wrong units for the y-axis. Plus the sun was in my eyes.

Anyway, it’s fixed now. And the good news is that the corrected numbers don’t really change the story. But at least now they’re correct.

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THE BIG PICTURE

You expect the big picture, and it's our job at Mother Jones to give it to you. And right now, so many of the troubles we face are the making not of a virus, but of the quest for profit, political or economic (and not just from the man in the White House who could have offered leadership and comfort but instead gave us bleach).

In "News Is Just Like Waste Management," we unpack what the coronavirus crisis has meant for journalism, including Mother Jones’, and how we can rise to the challenge. If you're able to, this is a critical moment to support our nonprofit journalism with a donation: We've scoured our budget and made the cuts we can without impairing our mission, and we hope to raise $400,000 from our community of online readers to help keep our big reporting projects going because this extraordinary pandemic-plus-election year is no time to pull back.

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