LAX, like some other airports, is a collection of terminals built around one double-deck roadway, with one level for departures and another for arrivals. Both are so clogged it can take an hour just to drop someone off after you enter the airport.
If you click the link, you get this story from 2016:
“Traffic is crazier than usual. It’s been a rough summer,” says Cheryl Berkman, chief executive of Music Express, a limousine service operating in several cities. At LAX, it’s taken some cars 45 minutes or more to loop 1.3 miles around the terminals.
“Some cars” have taken 45 minutes—from a story more than three years old—has magically morphed into “it can take an hour.” Journalism!
FWIW, I’ve picked up and dropped off at LAX lots of times. It’s a mess, and I don’t doubt that there are occasions when it takes 45 minutes to make the full loop. But in all the times I’ve done it, I don’t think it’s ever taken me more than 15 minutes or so. I get that hyperbole sells, but cherry picking the very worst examples and making them sound like they’re typical does no one a service.