Not the Best Buy

Will the real BestBuy.com please stand up?

Fight disinformation: Sign up for the free Mother Jones Daily newsletter and follow the news that matters.


inside best buy electronics stores, you’ll find kiosks displaying a website that looks just like BestBuy.com. But it’s actually a special in-store website that lists prices that may be different—and higher—than those listed on the chain’s official site. Consumers have complained that the two websites/two prices setup seems intentionally misleading. Connecticut’s consumer protection commissioner and state attorney general agree: Last May they sued Best Buy for what the AG has called “an Internet version of bait-and-switch.”

“We don’t want anybody confused,” insists Best Buy spokeswoman Dawn Bryant. She says the company didn’t learn about the two-prices problem until the lawsuit. She notes that the in-store information kiosks now carry a disclaimer warning shoppers that “the prices may not reflect what they saw on BestBuy.com.” Why doesn’t Best Buy just use its tech savvy as the nation’s largest consumer-electronics dealer and display its real-world website on its stores’ kiosks? “I don’t have an answer for that,” admits Bryant. “I wish I did.”

So how can a Best Buy shopper be sure she’s getting the lowest price possible? “We are training our employees better so that they know how to do the appropriate price matches,” explains Bryant. Just in case, you might want to arrive at your local Best Buy armed with a printout from the real BestBuy.com.

KEEP MOTHER JONES CHARGING HARD

You're busy, so we'll keep this short: We need to raise $325,000 over the next month to help fund the hard-hitting, fiercely independent reporting you get from us. It's a pivotal moment for our democracy, accountability, and so much more—but you already know that, you just read a Mother Jones article. If you can right now, please consider supporting our work with a donation so we're ready for the hard work ahead.

payment methods

KEEP MOTHER JONES CHARGING HARD

You're busy, so we'll keep this short: We need to raise $325,000 over the next month to help fund the hard-hitting, fiercely independent reporting you get from us. It's a pivotal moment for our democracy, accountability, and so much more—but you already know that, you just read a Mother Jones article. If you can right now, please consider supporting our work with a donation so we're ready for the hard work ahead.

payment methods

We Recommend

Latest

Sign up for our free newsletter

Subscribe to the Mother Jones Daily to have our top stories delivered directly to your inbox.

Get our award-winning magazine

Save big on a full year of investigations, ideas, and insights.

Subscribe

Support our journalism

Help Mother Jones' reporters dig deep with a tax-deductible donation.

Donate