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The days blend into each other. But it's near the end of my third day that I get written up. I sent two of some product down the conveyor line when my scanner was only asking for one; the product was boxed in twos, so I should've opened the box and separated them, but I didn't notice because I was in a hurry. With an hour left in the day, I've already picked 800 items. Despite moving fast enough to get sloppy, my scanner tells me that means I'm fulfilling only 52 percent of my goal. A supervisor who is a genuinely nice person comes by with a clipboard listing my numbers. Like the rest of the supervisors, she tries to create a friendly work environment and doesn't want to enforce the policies that make this job so unpleasant. But her hands are tied. She needs this job, too, so she has no choice but to tell me something I have never been told in 19 years of school or at any of some dozen workplaces."You're doing really bad," she says.
I'll admit that I did start crying a little. Not at work, thankfully, since that's evidently frowned upon, but later, when I explained to someone over Skype that it hurts, oh, how my body hurts after failing to make my goals despite speed-walking or flat-out jogging and pausing every 20 or 30 seconds to reach on my tiptoes or bend or drop to the floor for 10.5 hours, and isn't it awful that they fired Brian because he had a baby, and, in fact, when I was hired I signed off on something acknowledging that anyone who leaves without at least a week's notice—whether because they're a journalist who will just walk off or because they miss a day for having a baby and are terminated—has their hours paid out not at their hired rate but at the legal minimum. Which in this state, like in lots of states, is about $7 an hour. Thank God that I (unlike Brian, probably) didn't need to pay for opting into Amalgamated's "limited" health insurance program. Because in my 10.5-hour day I'll make about $60 after taxes.
"This is America?" my Skype pal asks, because often I'm abroad.
With an hour left in the day, I've already picked 800 items. Despite moving fast enough to get sloppy, my scanner tells me that means I'm fulfilling only 52 percent of my goal.
Indeed, and I'm working for a gigantic, immensely profitable company. Or for the staffing company that works for that company, anyway. Which is a nice arrangement, because temporary-staffing agencies keep the stink of unacceptable labor conditions off the companies whose names you know. When temps working at a Walmart warehouse sued for not getting paid for all their hours, and for then getting sent home without pay for complaining, Walmart—not technically their employer—wasn't named as a defendant. (Though Amazon has been named in a similar suit.) Temporary staffers aren't legally entitled to decent health care because they are just short-term "contractors" no matter how long they keep the same job. They aren't entitled to raises, either, and they don't get vacation and they'd have a hell of a time unionizing and they don't have the privilege of knowing if they'll have work on a particular day or for how long they'll have a job. And that is how you slash prices and deliver products superfast and offer free shipping and still post profits in the millions or billions.
"This really doesn't have to be this awful," I shake my head over Skype. But it is. And this job is just about the only game in town, like it is in lots of towns, and eventually will be in more towns, with US internet retail sales projected to grow 10 percent every year to $279 billion in 2015 and with Amazon, the largest of the online retailers, seeing revenues rise 30 to 40 percent year after year and already having 69 giant warehouses, 17 of which came online in 2011 alone. So butch up, Sally.
"You look way too happy," an Amalgamated supervisor says to me. He has appeared next to me as I work, and in the silence of the vast warehouse, his presence catches me by surprise. His comment, even more so.
"Really?" I ask.
I don't really feel happy. By the fourth morning that I drag myself out of bed long before dawn, my self-pity has turned into actual concern. There's a screaming pain running across the back of my shoulders. "You need to take 800 milligrams of Advil a day," a woman in her late 50s or early 60s advised me when we all congregated in the break room before work. When I arrived, I stashed my lunch on a bottom ledge of the cheap metal shelving lining the break room walls, then hesitated before walking away. I cursed myself. I forgot something in the bag, but there was no way to get at it without crouching or bending over, and any extra times of doing that today were times I couldn't really afford. The unhappy-looking guy I always make a point of smiling at told me, as we were hustling to our stations, that this is actually the second time he's worked here: A few weeks back he missed some time for doctors' appointments when his arthritis flared up, and though he had notes for the absences, he was fired; he had to start the application process over again, which cost him an extra week and a half of work. "Zoom zoom! Pick it up! Pickers' pace, guys!" we were prodded this morning. Since we already felt like we were moving pretty fast, I'm quite dispirited, in fact.
"Really?" I ask.
"Well," the supervisor qualifies. "Just everybody else is usually really sad or mad by the time they've been working here this long."
It's my 28th hour as an employee.
I probably look happier than I should because I have the extreme luxury of not giving a shit about keeping this job. Nevertheless, I'm tearing around my assigned sector hard enough to keep myself consistently light-headed and a little out of breath. I'm working in books today. "Oh," I smiled to myself when I reached the paper-packed shelves. I love being around books.
A hot spark shoots between my hand and the metal shelving, striking enough to make my body learn to fear it.
Picking books for Amalgamated has a disadvantage over picking dildos or baby food or Barbies, however, in that the shelving numbers don't always line up. When my scanner tells me the book I need is on the lowest level in section 28 of a row, section 28 of the eye-level shelf of that row may or may not line up with section 28 of the lowest level. So when I spot eye-level section 28 and squat or kneel on the floor, the section 28 I'm looking for might be five feet to my right or left. Which means I have to stand up and crouch back down again to get there, greatly increasing the number of times I need to stand and crouch/kneel in a day. Or I can crawl. Usually, I crawl. A coworker is choosing the crouch/kneel option. "This gets so tiring after a while," he says when we pass each other. He's 20. It's 9:07 a.m.
There are other disadvantages to working in books. In the summer, it's the heat. Lots of the volumes are stored on the second and third floors of this immense cement box; the job descriptions we had to sign off on acknowledged that temperatures can be as low as 60 and higher than 95 degrees, and higher floors tend to be hotter. "They had to get fans because in the summer people were dying in here," one of the supervisors tells us. The fans still blow now even though I'm wearing five shirts. "If you think it's cold in here," one of my coworkers told me when she saw me rubbing my arms for warmth one morning, "just hope we don't have a fire drill." They evacuated everyone for one recently, and lots of the fast-moving employees had stripped down to T-shirts. They stood outside, masses of them, shivering for an hour as snow fell on their bare arms.
Netflix Matthew J. Lee/Boston Globe/Getty Images
In the books sector, in the cold, in the winter dryness, made worse by the fans and all the paper, I jet across the floor in my rubber-soled Adidas, pant legs whooshing against each other, 30 seconds according to my scanner to take 35 steps to get to the right section and row and bin and level and reach for Diary of a Wimpy Kid and "FUCK!" A hot spark shoots between my hand and the metal shelving. It's not the light static-electric prick I would terrorize my sister with when we got bored in carpeted department stores, but a solid shock, striking enough to make my body learn to fear it. I start inadvertently hesitating every time I approach my target. One of my coworkers races up to a shelving unit and leans in with the top of his body first; his head touches the metal, and the shock knocks him back. "Be careful of your head," he says to me. In the first two hours of my day, I pick 300 items. The majority of them zap me painfully.
"Please tell me you have suggestions for dealing with the static electricity," I say to a person in charge when the morning break comes. This conversation is going to cost me a couple of my precious few minutes to eat/drink/pee, but I've started to get paranoid that maybe it's not good for my body to exchange an electric charge with metal several hundred times in one day.
"You'll feel carpal tunnel start to set in," one of the supervisors told me, "so you'll want to change hands."
"Oh, are you workin' in books?"
"No. Sorry." She means this. I feel bad for the supervisors who are trying their damnedest to help us succeed and not be miserable. "They've done everything they can"—"they" are not aware, it would appear, that anti-static coating and matting exist—"to ground things up there but there's nothing you can do."
I produce a deep frown. But even if she did have suggestions, I probably wouldn't have time to implement them. One suggestion for minimizing work-related pain and strain is to get a stepladder to retrieve any items on shelves above your head rather than getting up on your toes and overreaching. But grabbing one of the stepladders stashed few and far between among the rows of merchandise takes time. Another is to alternate the hand you use to hold and wield your cumbersome scanner. "You'll feel carpal tunnel start to set in," one of the supervisors told me, "so you'll want to change hands." But that, too, he admitted, costs time, since you have to hit the bar code at just the right angle for it to scan, and your dominant hand is way more likely to nail it the first time. Time is not a thing I have to spare. I'm still only at 57 percent of my goal. It's been 10 years since I was a mover and packer for a moving company, and only slightly less since I worked ridiculously long hours as a waitress and housecleaner. My back and knees were younger then, but I'm only 31 and feel pretty confident that if I were doing those jobs again I'd still wake up with soreness like a person who'd worked out too much, not the soreness of a person whose body was staging a revolt. I can break into goal-meeting suicide pace for short bouts, sure, but I can't keep it up for 10.5 hours.