Cancelling Your Subscriptions May Finally Get a Lot Easier

From gym memberships to magazines, the FTC is cracking down on schemes that make it difficult to escape.

SCIENCE PHOTO LIBRARY/AP

Fight disinformation: Sign up for the free Mother Jones Daily newsletter and follow the news that matters.

We’ve all been there. You sign up for a gym membership or online delivery service. You eventually lose interest or start tightening your budget, so you try to cancel. Yet, despite it only taking two clicks to sign up, the company requires you to call a hotline in order to escape. The result could end up costing you hours of your precious life waiting on hold or arguing with an employee who has been trained to keep their grip on you.

Well, relief could soon be on the way.

On Thursday, the Federal Trade Commission introduced a “click to cancel” policy that would require merchants to allow consumers to cancel their subscriptions in the same way that they signed up. Meaning, if you signed up for a new streaming service online, you should be able to cancel that service on the same website in the same number of steps.

The FTC announced the proposal alongside other new consumer protections designed to prevent unwanted payments. Together, the policies hope to alleviate the thousands of complaints the agency receives each year. 

“Some businesses too often trick consumers into paying for subscriptions they no longer want or didn’t sign up for in the first place,” said FTC chair Lina Khan in a release. “The proposed rule would require that companies make it as easy to cancel a subscription as it is to sign up for one. The proposal would save consumers time and money, and businesses that continued to use subscription tricks and traps would be subject to stiff penalties.”

The proposal also requires two other stipulations: 

  • It allows businesses to offer other products or services once they’ve canceled, but only with the consumer’s consent. That means no more random pop-ups trying to rope you into other other services when all you want to do is cancel your current one.
  • It also requires merchants to provide an annual reminder of your subscription before they bill you.

The proposals have not been finalized, and you can share your thoughts on them online. Here’s to hoping you can leave your gym membership soon.

This story has been updated. 

AN IMPORTANT UPDATE

We’re falling behind our online fundraising goals and we can’t sustain coming up short on donations month after month. Perhaps you’ve heard? It is impossibly hard in the news business right now, with layoffs intensifying and fancy new startups and funding going kaput.

The crisis facing journalism and democracy isn’t going away anytime soon. And neither is Mother Jones, our readers, or our unique way of doing in-depth reporting that exists to bring about change.

Which is exactly why, despite the challenges we face, we just took a big gulp and joined forces with the Center for Investigative Reporting, a team of ace journalists who create the amazing podcast and public radio show Reveal.

If you can part with even just a few bucks, please help us pick up the pace of donations. We simply can’t afford to keep falling behind on our fundraising targets month after month.

Editor-in-Chief Clara Jeffery said it well to our team recently, and that team 100 percent includes readers like you who make it all possible: “This is a year to prove that we can pull off this merger, grow our audiences and impact, attract more funding and keep growing. More broadly, it’s a year when the very future of both journalism and democracy is on the line. We have to go for every important story, every reader/listener/viewer, and leave it all on the field. I’m very proud of all the hard work that’s gotten us to this moment, and confident that we can meet it.”

Let’s do this. If you can right now, please support Mother Jones and investigative journalism with an urgently needed donation today.

payment methods

AN IMPORTANT UPDATE

We’re falling behind our online fundraising goals and we can’t sustain coming up short on donations month after month. Perhaps you’ve heard? It is impossibly hard in the news business right now, with layoffs intensifying and fancy new startups and funding going kaput.

The crisis facing journalism and democracy isn’t going away anytime soon. And neither is Mother Jones, our readers, or our unique way of doing in-depth reporting that exists to bring about change.

Which is exactly why, despite the challenges we face, we just took a big gulp and joined forces with the Center for Investigative Reporting, a team of ace journalists who create the amazing podcast and public radio show Reveal.

If you can part with even just a few bucks, please help us pick up the pace of donations. We simply can’t afford to keep falling behind on our fundraising targets month after month.

Editor-in-Chief Clara Jeffery said it well to our team recently, and that team 100 percent includes readers like you who make it all possible: “This is a year to prove that we can pull off this merger, grow our audiences and impact, attract more funding and keep growing. More broadly, it’s a year when the very future of both journalism and democracy is on the line. We have to go for every important story, every reader/listener/viewer, and leave it all on the field. I’m very proud of all the hard work that’s gotten us to this moment, and confident that we can meet it.”

Let’s do this. If you can right now, please support Mother Jones and investigative journalism with an urgently needed donation today.

payment methods

We Recommend

Latest

Sign up for our free newsletter

Subscribe to the Mother Jones Daily to have our top stories delivered directly to your inbox.

Get our award-winning magazine

Save big on a full year of investigations, ideas, and insights.

Subscribe

Support our journalism

Help Mother Jones' reporters dig deep with a tax-deductible donation.

Donate