When Justice Delayed Starts to Look Pretty Good

Fight disinformation: Sign up for the free Mother Jones Daily newsletter and follow the news that matters.


Big businesses have long argued that arbitration is cheaper and quicker than lawsuits for resolving disputes. That’s why they now force customers to waive their constitutional right to sue every time they get a credit card or buy a computer and submit to private arbitration for any future conflict resolution. Now comes the consumer group Public Citizen with a new report on how consumers actually fare when they face off with credit card companies, the major purveyor of arbitration agreements.

As it turns out, arbitration is almost never used to “resolve” a dispute. Instead, credit card companies are using arbitration as a sneaky and unaccountable way to collect debts from overextended customers, even when those customers have been the victim of identity theft or billing errors. In 34,000 cases Public Citizen reviewed, arbitrators (all hired by the credit card companies, of course) ruled against consumers 90 percent of the time, to the tune of $185 million.

Public Citizen’s most intriguing finding, though, was the case of arbitrator Joseph Nardulli, who, in a single day, resolved 68 cases—one every seven minutes— all in favor of the credit card companies who hired him. Now that’s swift justice!

LET’S TALK ABOUT OPTIMISM FOR A CHANGE

Democracy and journalism are in crisis mode—and have been for a while. So how about doing something different?

Mother Jones did. We just merged with the Center for Investigative Reporting, bringing the radio show Reveal, the documentary film team CIR Studios, and Mother Jones together as one bigger, bolder investigative journalism nonprofit.

And this is the first time we’re asking you to support the new organization we’re building. In “Less Dreading, More Doing,” we lay it all out for you: why we merged, how we’re stronger together, why we’re optimistic about the work ahead, and why we need to raise the First $500,000 in online donations by June 22.

It won’t be easy. There are many exciting new things to share with you, but spoiler: Wiggle room in our budget is not among them. We can’t afford missing these goals. We need this to be a big one. Falling flat would be utterly devastating right now.

A First $500,000 donation of $500, $50, or $5 would mean the world to us—a signal that you believe in the power of independent investigative reporting like we do. And whether you can pitch in or not, we have a free Strengthen Journalism sticker for you so you can help us spread the word and make the most of this huge moment.

payment methods

LET’S TALK ABOUT OPTIMISM FOR A CHANGE

Democracy and journalism are in crisis mode—and have been for a while. So how about doing something different?

Mother Jones did. We just merged with the Center for Investigative Reporting, bringing the radio show Reveal, the documentary film team CIR Studios, and Mother Jones together as one bigger, bolder investigative journalism nonprofit.

And this is the first time we’re asking you to support the new organization we’re building. In “Less Dreading, More Doing,” we lay it all out for you: why we merged, how we’re stronger together, why we’re optimistic about the work ahead, and why we need to raise the First $500,000 in online donations by June 22.

It won’t be easy. There are many exciting new things to share with you, but spoiler: Wiggle room in our budget is not among them. We can’t afford missing these goals. We need this to be a big one. Falling flat would be utterly devastating right now.

A First $500,000 donation of $500, $50, or $5 would mean the world to us—a signal that you believe in the power of independent investigative reporting like we do. And whether you can pitch in or not, we have a free Strengthen Journalism sticker for you so you can help us spread the word and make the most of this huge moment.

payment methods

We Recommend

Latest

Sign up for our free newsletter

Subscribe to the Mother Jones Daily to have our top stories delivered directly to your inbox.

Get our award-winning magazine

Save big on a full year of investigations, ideas, and insights.

Subscribe

Support our journalism

Help Mother Jones' reporters dig deep with a tax-deductible donation.

Donate