From Maria Walter, United Airline’s director of merchandising, on the barrage of innovative, second generation fees coming soon to a flight near you:
[Walter] told conference attendees that the airline wants passengers to see the new offers as “options,” not as fees. “Options are different than fees,” she said.
Walter was speaking at the Ancillary Revenue Airline Conference, an entire event dedicated to brainstorming newer, subtler, and more annoying fees. And then there’s this, from legendary LA talk show host Michael Jackson, on what the triumph of “vitriolic, unsympathetic, bombastic” talk radio means about America:
That we’re amazing. That we can put up with all of that and more! It’s the best country in the world.
I admire Jackson’s optimism. I don’t really share it, but I admire it.