An anonymous operator from a BP call center in Houston tells a local TV station, KHOU, that the thousands of calls coming in are falling on deaf ears. “We take your information and then we have nothing to give them,” the source says, adding that the call center, where 100 operators take spill cleanup suggestions and inquiries about the Vessels of Opportunity program, is “just a diversion to stop [callers] from getting to the corporate office, to the big people.”
Some operators don’t even bother taking notes: “And they just put down, type: ‘Blah, blah, blah,'” the operator says.
Of course, BP denies those claims. Here’s the full video: