Uber Needs to Start Acting Like a Grownup

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Adam Ozimek is dismayed by progressive excitement over the regulation of Uber in the city of Austin:

There’s a lot of celebrating in some corners about Austin’s recent passage of a law mandating that ridesharing companies like Uber fingerprint their drivers….Amazingly, many aren’t trying very hard to hide the fact that they aren’t mostly concerned about whether this policy is a good idea!…I find this celebration a little puzzling given that we are just now beginning to exit the era where local taxi regulations were almost everywhere an embarrassing milieu of cronyism designed to protect politically powerful incumbents who offered shoddy service. The history of local taxi regulation should be an embarrassment, not a model we celebrate our inability to escape from.

….It’s very interesting how many erstwhile progressives have shown little concern for the rights of those who have been accused of a crime, and the disproportionate impact of a policy on minorities, in just this circumstance. Too excited by the prospect of local government regulating a rich tech company, there has been little time to consider these traditional progressive worries.

This might be true. And I certainly can’t speak for all progressives. But I’d offer a couple of counterpoints:

  • Municipal regulation of the taxi industry has indeed been an embarrassment, and to the extent that Uber fights it, they’re doing God’s work. At the same time, Uber has been almost thuggishly aggressive about defending its apparent belief that they should be immune from any regulation whatsoever. To hear them talk, they’re really nothing more than a database that provides a lookup service for car owners. What happens after that has nothing to do with them.

    As a progressive, this attitude does bother me. Uber is a company that basically employs hundreds of thousands of drivers. The public has a right to expect them to act like the multi-billion company they are, and to treat both their employees and their customers within the confines of expected corporate norms. The Austin case may or may not be misguided, but as a fight to show Uber that they aren’t above the law, I can understand the enthusiasm.
     

  • In any case, I’m not sure the Austin case is misguided. The taxi regulations that Uber is justified in fighting are the ones that have turned the whole industry into little fiefdoms of cozy little cartels. However, the regulations demanding that taxis be safe and drivers be reliable are pretty good ones. Requiring Uber to keep ex-felons out of taxis may have some downsides, but it’s also got plenty of upsides. It’s certainly not a slam dunk that this is a bad idea.

Overall, I’m a fan of Uber. They provide a great service, and breaking up the taxi cartels is almost certainly a boon to Americans everywhere. At the same time, they’re not a startup anymore. They’re a multinational, multi-billion dollar corporation that needs to accept public oversight in the areas of employment law, safety regulation, and reasonable licensing. They don’t seem very willing to do this, and sometimes the public needs to fight back and win.

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WHO DOESN’T LOVE A POSITIVE STORY—OR TWO?

“Great journalism really does make a difference in this world: it can even save kids.”

That’s what a civil rights lawyer wrote to Julia Lurie, the day after her major investigation into a psychiatric hospital chain that uses foster children as “cash cows” published, letting her know he was using her findings that same day in a hearing to keep a child out of one of the facilities we investigated.

That’s awesome. As is the fact that Julia, who spent a full year reporting this challenging story, promptly heard from a Senate committee that will use her work in their own investigation of Universal Health Services. There’s no doubt her revelations will continue to have a big impact in the months and years to come.

Like another story about Mother Jones’ real-world impact.

This one, a multiyear investigation, published in 2021, exposed conditions in sugar work camps in the Dominican Republic owned by Central Romana—the conglomerate behind brands like C&H and Domino, whose product ends up in our Hershey bars and other sweets. A year ago, the Biden administration banned sugar imports from Central Romana. And just recently, we learned of a previously undisclosed investigation from the Department of Homeland Security, looking into working conditions at Central Romana. How big of a deal is this?

“This could be the first time a corporation would be held criminally liable for forced labor in their own supply chains,” according to a retired special agent we talked to.

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And it is only because Mother Jones is funded primarily by donations from readers that we can mount ambitious, yearlong—or more—investigations like these two stories that are making waves.

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